aruba warranty vs support

endobj /P 762 0 R /Pg 122 0 R Find answers to all your warranty questions and make educated decisions about adding a support contract to your HPE Aruba Networking solution. /P 103 0 R /Type /StructElem /P 165 0 R endobj /K [ 151 0 R 152 0 R 153 0 R 154 0 R 155 0 R 156 0 R ] <> endobj << >> /K [ 47 ] /Pg 123 0 R endobj /S /TD /S /P /S /TD 502 0 obj >> /S /P /S /TH Establish a custom experience quickly and easily for your clients or your network. >> endobj Gather the following information before you begin: If you do not have your contract identifiers, click the Request a copy of your Service Contract Welcome Letter link at the top of the page. endobj << /Type /StructElem << >> /Pg 121 0 R /K [ 806 0 R 807 0 R 808 0 R ] /K [ 113 ] /S /P >> << /Type /StructElem /Pg 121 0 R << /Pg 122 0 R /S /TD >> >> /K [ 749 0 R ] /P 295 0 R 281 0 obj endobj /P 629 0 R /K [ 346 0 R ] ARUBA WARRANTY AND SUPPORT SUMMARY - esi.mil endobj /S /TD /S /P /Pg 124 0 R 477 0 obj endobj /K [ 104 0 R 105 0 R 106 0 R 107 0 R 757 0 R 758 0 R 759 0 R 760 0 R /S /TD /Type /StructElem endobj Aruba may suggest additional measures, such as updating to a newer version of the software. 283 0 obj /K [ 137 ] >> /P 168 0 R /Type /StructElem endobj /Type /StructElem << 524 0 obj /S /TD endobj /S /P /P 770 0 R >> /Pg 122 0 R Support Services Central. endobj /Type /StructElem << << /S /P 145 0 obj /Pg 122 0 R /Type /StructElem /Type /StructElem endobj /Type /StructElem endobj /P 704 0 R /P 757 0 R /K [ 58 59 ] /P 634 0 R /Pg 122 0 R /K [ 28 ] 341 0 obj /Pg 124 0 R Technical Support Quick Reference Guide Contacting Aruba Networks Technical Support For technical support and RMAs from ArubaTAC including 24x7 access. /P 627 0 R /Type /StructElem /Pg 121 0 R /Type /FontDescriptor /K [ 80 ] endobj Arubas technical assistance centers provides AI-driven 24x7x365 support with world-class customer satisfaction and net promoter scores. endobj 642 0 obj >> << 424 0 obj /P 214 0 R /Type /StructElem /Type /StructElem /S /TD /Type /StructElem /P 23 0 R /Type /StructElem Click, Repeat steps 3 through 7 for all of your warranties. /Pg 123 0 R /S /P << /S /P >> /P 263 0 R << /S /P /Type /StructElem /Pg 121 0 R >> >> In addition to the protections available through Aruba Foundation Care, Aruba Pro Care also provides quick access to senior TAC engineers that will resolve any issues as soon as possible. /ExtGState << /K [ 140 ] /Type /StructElem endobj >> /Pg 123 0 R 44 0 obj /S /TD >> /S /P /S /TH endobj << /Type /StructElem /S /P << << /Type /Group Contracts and warranties Contracts and warranties For some HPE Support Center features, you must have an active contract or warranty covering a specific product to access HPE's downloads, knowledge, and tools. endobj /Type /StructElem >> /S /TD endobj /K [ 94 95 ] /Widths 116 0 R /Pg 122 0 R There is no delivery time commitment, and delivery timemay vary depending on the customer location. /S /P /Type /StructElem /P 71 0 R As nouns the difference between warranty and support is that warranty is security; warrant; guarantee while support is something which supports. endobj endobj endobj /Type /StructElem >> /Type /StructElem << Files that have been received and have not completed processing. 113 0 obj /Pg 122 0 R << /Type /StructElem 156 0 obj endobj >> /K [ 473 0 R ] Limited lifetime warranties are generally extended to products purchased after November 1st, 2019. << /Pg 123 0 R /S /TR >> >> /P 630 0 R /Pg 122 0 R >> >> endobj >> << All HPE Aruba Networking products include a warranty you can depend on, and many products come with a limited lifetime warranty. Warranty vs Support - What's the difference? | WikiDiff /Artifact /Sect /K [ 36 ] /S /TD 553 0 obj /K [ 326 0 R ] /P 22 0 R Follow the steps listed on the upload page: Download the latest Microsoft Excel template file from the link in Step 1. >> endobj endobj /P 262 0 R /P 762 0 R >> 430 0 obj /Type /StructElem /Type /StructElem endobj /Obj 111 0 R /P 192 0 R 510 0 obj /S /TD /S /P /Type /StructElem The result is a plain text file containing the entries from the spreadsheet, with each field on each line separated by a comma. /Pg 122 0 R /Pg 121 0 R /Pg 121 0 R /S /P /S /TD /K [ 830 0 R ] /S /TD endobj /Pg 123 0 R << 273 0 obj << /S /P /Pg 121 0 R << endobj [ 257 0 R 258 0 R 256 0 R 255 0 R 252 0 R 253 0 R 254 0 R 450 0 R >> /P 266 0 R /Pg 122 0 R /Pg 122 0 R << /Pg 122 0 R /StructTreeRoot 8 0 R /K [ 88 0 R ] /Type /StructElem 295 0 obj /S /P >> An initial file check occurs verifying that the file size is within limits and has the correct file extension. 627 0 obj /P 757 0 R << << /K [ 799 0 R 800 0 R ] << /Pg 124 0 R << /K [ 9 ] endobj /Contents [ 859 0 R 860 0 R 861 0 R 862 0 R 863 0 R 864 0 R endobj /P 565 0 R /P 678 0 R /Obj 112 0 R <> /Pg 123 0 R << >> endobj /S /P endobj 641 0 obj /Pg 123 0 R 499 0 obj endobj 709 0 obj /Type /StructElem /P 22 0 R << /Type /StructElem >> /S /TH /Type /StructElem /Pg 122 0 R /P 759 0 R /K [ 527 0 R ] /P 767 0 R << >> /Pg 122 0 R /K [ 143 ] endobj /K [ 3 ] << 127 0 R 127 0 R 250 0 R 250 0 R 249 0 R 249 0 R 241 0 R 241 0 R >> /S /P endobj Specify the new owner by entering their email address or by selecting it from the list. /Pg 123 0 R endobj /S /TD /StructParent 3 159 0 obj /Type /StructElem endobj endobj /K [ 705 0 R ] /K [ 249 0 R ] << /S /TD /S /P Repeat steps 3 through 5 for all of your support agreements. Other information that may be required includes: product configuration, software revision, and network environment. /Pg 123 0 R << >> 580 0 obj endobj endobj endobj /S /TD /Pg 121 0 R /Pg 124 0 R /K [ 136 ] /Image18 869 0 R /P 13 0 R The availability of replacement parts may delay the processing of a warranty claim. /Type /StructElem >> /K [ 612 0 R ] endobj /K [ 662 0 R 663 0 R 664 0 R 665 0 R 666 0 R 667 0 R ] /S /TH << endobj /S /TR /S /P 222 0 obj /P 104 0 R /Pg 121 0 R /P 636 0 R << >> << /Pg 124 0 R << >> endobj /K [ 10 ] << Add you to a user group associated with a device group that includes a device covered by that contract or warranty. 686 0 obj /F 4 /P 538 0 R << >> /Pg 123 0 R 308 0 obj 239 0 obj /P 455 0 R << /Pg 123 0 R 29 0 obj 275 0 obj Does my warranty coverage apply to damage caused directly or indirectly by a fire? endobj endobj /Type /StructElem /K [ 77 0 R ] endobj /Pg 121 0 R << /Pg 122 0 R 199 0 obj /S /TD 232 0 obj 762 0 obj << /Pg 121 0 R endobj /P 742 0 R 514 0 obj /P 265 0 R 672 0 obj /S /TD /Pg 122 0 R /Pg 121 0 R /Type /StructElem << 590 0 obj /P 54 0 R stream /Name /F2 endobj /P 278 0 R /K [ 76 77 ] /Pg 124 0 R /CropBox [ 0 0 612 792 ] >> /K [ 131 0 R 13 0 R 132 0 R 14 0 R 133 0 R ] /Type /StructElem >> With Aruba Foundation Care: Aruba support will provide best effort design, configuration, deployment, interoperability, and best practices. /K [ 118 ] /Type /StructElem /P 606 0 R /Type /StructElem /K [ 207 0 R ] /K 35 /S /P The fix will be available to the customer when the next release is published to the Aruba support web site or on the cloud image server. 807 0 obj /S /P <> /K [ 464 0 R ] /MaxWidth 1743 289 0 obj /S /P endobj /P 797 0 R /P 272 0 R /Pg 123 0 R /P 628 0 R /Nums [ 0 11 0 R 1 12 0 R 2 13 0 R 3 14 0 R 4 15 0 R 5 16 0 R /K [ 19 ] /Type /StructElem /FontWeight 400 /S /TH >> /P 772 0 R 631 0 obj /Type /StructElem /P 264 0 R >> >> /S /TH 571 0 obj << /S /P << >> /K [ 127 0 R ] /P 555 0 R << /K [ 427 0 R ] /S /TH 440 0 obj 271 0 obj << /Pg 121 0 R /S /TD What items are eligible for an Aruba Lifetime item warranty? /Type /StructElem /P 636 0 R /S /P /CropBox [ 0 0 612 792 ] /Type /StructElem << >> /K [ 161 0 R ] << 350 0 obj /Font << /P 765 0 R /Pg 123 0 R /Type /StructElem << endobj /Length 3546 /Type /StructElem /Pg 124 0 R /K [ 144 0 R 145 0 R ] /K [ 104 ] endobj /P 393 0 R /Type /StructElem /K [ 78 ] /P 331 0 R /Pg 121 0 R << /K [ 153 ] << /Pg 121 0 R /Pg 122 0 R >> 448 0 obj /P 770 0 R /Type /StructElem /Type /StructElem /Pg 123 0 R /Type /StructElem The CSV file must have an extension of .csv and meet the following maximum requirements: For a video demonstration of the batch link tool, see:media.now.hpe.com/mp.aspx?key=MNKKJSLDEL&eid=QMNOMMHJDK. /Pg 123 0 R 144 0 obj endobj /K [ 194 0 R ] /P 852 0 R /K [ 773 0 R 774 0 R 775 0 R 776 0 R 777 0 R 778 0 R ] /P 271 0 R << << /Type /StructElem 604 0 obj This action is only available to owners, and only to contracts and warranties that were not derived. /F4 880 0 R >> TAC QuickReferenceGuide | PDF | Technical Support | Computing - Scribd /K [ ] 468 0 obj endobj /Pg 123 0 R /S /TD /S /P endobj /S /Span /K [ 144 ] /K [ 518 0 R ] Report files list the processing result of each line including entries that were not able to be processed, typically for the following reasons: A support agreement was inactive or was in single ownership mode. /S /P /K [ 817 0 R ] /P 631 0 R /Pg 121 0 R 120 0 obj /K [ 414 0 R 415 0 R ] 446 0 obj /Pg 121 0 R Check the boxes to verify that you have selected the most recent template, and that you have a CSV file. /Pg 124 0 R /K [ 374 0 R ] << Now planning to upgrade the switches at the new building and I see the new Aruba which is part of HP. /P 202 0 R >> 480 0 obj /Type /StructElem 192 0 obj /Pg 122 0 R /Type /StructElem PDF Aruba Warranty and Support Summary 419 0 obj /P 771 0 R /K [ 12 ] /P 769 0 R /P 535 0 R /Pg 121 0 R endobj /S /P 245 0 obj 565 0 obj endobj /Pg 122 0 R >> PDF AT-A-GLANCE Foundation Care for Aruba vs. Warranty 202 0 obj >> /Type /StructElem << 717 0 obj >> << << /S /TH << /Type /StructElem /S /P << 80 0 obj 729 0 obj /Type /StructElem >> /Type /StructElem << 731 0 R 731 0 R 732 0 R 732 0 R 733 0 R 733 0 R 734 0 R 734 0 R /Type /StructElem /P 835 0 R << << endobj endobj endobj /Pg 121 0 R 298 0 obj /S /TD Contact Support 459 0 obj << endobj endobj 438 0 obj /K [ 624 0 R ] /Type /StructElem /K [ 284 0 R 285 0 R 286 0 R ] endobj Aruba Instant On Warranty and Support Services Frequently Asked Questions IF I PURCHASED ARUBA INSTANT ON FROM AUTHORIZED ARUBA PARTNER, SecureWirelessWorks.com, AM I ELIGIBLE FOR WARRANTY? /S /TD /Type /StructElem endobj /K [ 792 0 R ] endobj << >> 205 0 obj endobj <> >> /Type /StructElem >> << /Type /StructElem << /K [ 40 41 ] /S /TR /S /P /StructParents 6 >> /Pg 124 0 R /P 342 0 R << /K 2 /P 23 0 R /K [ 154 155 ] /S /P >> /K [ 130 0 R ] << /Pg 123 0 R 67 0 obj /Pg 123 0 R /Type /StructElem /URI (https://techlibrary.hpe.com/us/en/networking/support/warranty/index.aspx#!&tab=TABCurrent) >> >> /S /P >> /K [ 24 ] endobj endobj 519 0 R 518 0 R 515 0 R 516 0 R 517 0 R 512 0 R 513 0 R 514 0 R 307 0 obj << >> With support in 25 languages and world-class customer satisfaction9.2 CSAT and 75 NPS scoresour global support team delivers the level of support you need to simplify your operations. /BS << /S /P Once identified the owner has these options to grant you access: Note these are the product number(s) of the products covered by the packaged support. Service agreements have predefined nicknames, added at the time of signing the contract. /S /P << << Enter your Service Agreement ID (SAID) or Contract Number. Warranty only: Support will not be able to assist the customer because the question is not a break-fix situation. /S /TR /Type /Group << /Pg 122 0 R /K [ 785 0 R 786 0 R 787 0 R 788 0 R ] >> endobj << /S /TD endobj You can link three types of contracts and warranties. /Type /StructElem /Type /StructElem >> endobj << 19 0 obj /Type /StructElem 599 0 obj endobj 32 0 R 33 0 R 34 0 R 35 0 R 36 0 R 37 0 R 38 0 R 39 0 R 40 0 R 41 0 R 287 0 R 284 0 R 285 0 R 286 0 R 281 0 R 282 0 R 283 0 R 280 0 R << << /K [ 24 25 ] /Type /StructElem >> /Pg 121 0 R /Type /StructElem << /ProcSet [ /PDF /Text /ImageB /ImageC /ImageI ] endobj 121 0 obj /K [ 32 ] /Pg 123 0 R /Pg 122 0 R 214 0 obj /S /P /Pg 121 0 R endobj >> /Pg 122 0 R 530 0 obj 89 0 obj /Type /StructElem 656 0 obj /K [ 64 65 ] << /Pg 124 0 R >> 140 0 obj /S /TH 315 0 obj << 128 0 obj endobj << << endobj endobj /P 536 0 R >> << 712 0 obj /P 332 0 R /Type /StructElem /P 627 0 R << << /S /TD /S /TBody endobj 512 0 obj /K [ 718 0 R ] << /ExtGState << << /K [ 18 19 ] 507 507 507 507 507 507 268 268 0 498 0 0 0 579 544 533 615 488 /Type /StructElem /K [ 495 0 R ] << << /K [ 0 ] >> << /S /TH /P 423 0 R /Type /StructElem 304 0 obj /Length1 158732 /Pg 121 0 R 775 0 obj >> /P 533 0 R /S /TD Aruba Instant On ARUBA ARUBA INSTANT ON https://www.arubanetworks.com/support-services/product-warranties/ Aruba Instant On Aruba Instant On 501 0 obj /S /TD /S /P >> /Pg 123 0 R >> /Type /StructElem /Pg 123 0 R /S /P endobj >> << endobj >> endobj /P 634 0 R endobj /Pg 121 0 R /S /TD /Pg 121 0 R /K [ 828 0 R ] endobj /Type /StructElem >> 757 0 obj /K [ 20 21 ] >> /Type /StructElem /S /TR /K [ 739 0 R ] /F1 117 0 R /F2 120 0 R >> /A << >> endobj /S /Span 65 0 obj /Pg 123 0 R /Pg 123 0 R /Pg 123 0 R An Aruba Lifetime Warranty is not without conditions and criteria. /Type /StructElem << 235 0 obj /P 23 0 R 585 0 obj << 583 0 obj /P 360 0 R 726 0 obj /Pg 123 0 R /P 302 0 R << endobj << >> /Type /FontDescriptor 149 0 obj /Pg 123 0 R endobj /Type /StructElem endobj << PDF Aruba Instant On - /K [ 81 ] /K [ 416 0 R ] endobj /S /TH /K [ 790 0 R ] All smartphone batteries degrade with use and time and your link to Apple Charger Replacement Policy (Chargers For Free, Warranty), link to Apple Battery Replacement Policy (Warranty Secrets Nobody Is Talking About). /Pg 123 0 R /Pg 123 0 R << /Type /StructElem /Type /StructElem << << >> << /Type /StructElem /K [ 74 ] >> /K [ 127 ] >> /Pg 123 0 R /Type /StructElem >> /Type /StructElem /Type /StructElem 721 0 R 721 0 R 720 0 R 720 0 R 719 0 R 719 0 R 718 0 R 718 0 R 359 0 obj /Pg 123 0 R /K [ 0 ] endobj 577 0 obj 102 0 obj /K [ 337 0 R ] /Type /StructElem 309 0 obj /K [ 382 0 R ] >> /Type /StructElem /P 769 0 R Aruba Lifetime Warranty (What's Covered, Claims, Time Frame) /S /TD endobj /P 759 0 R endobj /Type /StructElem >> /K [ 256 0 R ] /Pg 124 0 R /Pg 122 0 R /P 592 0 R endobj /Pg 123 0 R /Parent 6 0 R /Pg 121 0 R Do you know what Apple Battery Replacement policy is? /Type /StructElem endobj /Type /StructElem /S /P << endobj >> /S /P /K [ 5 ] /Pg 121 0 R 440 0 R 439 0 R 439 0 R 438 0 R 438 0 R 437 0 R 437 0 R 430 0 R >> << 367 0 obj /P 537 0 R /Type /StructElem /S /P 821 0 obj /Type /StructElem << << /Pg 122 0 R <> /S /TD endobj /Type /StructElem << /S /TD /Type /StructElem /K [ 134 ] << /Pg 122 0 R /P 626 0 R endobj << endobj /P 330 0 R /P 583 0 R /A << >> /P 166 0 R /Type /StructElem /S /TD 22 0 obj /Pg 123 0 R /Type /StructElem /Metadata 4 0 R /S /P /S /P /P 625 0 R 382 0 obj /K [ 11 ] /P 747 0 R /Type /StructElem /Pg 123 0 R /Type /StructElem 594 0 obj endobj /Pg 124 0 R /S /P /P 465 0 R /Pg 124 0 R >> /K [ 449 0 R ] endobj 122 0 obj /P 105 0 R /Type /StructElem endobj /P 702 0 R /Pg 122 0 R endobj >> /K [ 812 0 R 813 0 R 814 0 R 815 0 R ] /Type /StructElem /Type /StructElem /P 715 0 R >> << /S /TR /K [ 156 157 ] /K [ 14 15 ] /Type /Page endobj /Type /StructElem 109 0 obj /K [ 46 47 ] >> endobj >> https://www.arubanetworks.com/support-services/arubacare/. /Pg 121 0 R /S /P /Group <> /K [ 440 0 R ] /S /Link /Pg 123 0 R /P 435 0 R 852 0 obj /Type /StructElem /K [ 296 0 R ] The "limited" is because it's limited to hardware failure and they just send a replacement. >> /MediaBox [ 0 0 612 792 ] 579 0 obj >> /Type /StructElem /Pg 124 0 R /P 526 0 R PDF Resumen De Garantas Y Soporte De Aruba 22 /S /TD /S /TH 20 0 obj << /Type /StructElem /K [ 429 0 R ] /F1 117 0 R /P 635 0 R /Type /StructElem /S /P << With Aruba Foundation Care: For customers with a support contract, the delivery timeframe depends on the support program. /Pg 122 0 R /Pg 123 0 R endobj /S /TD 542 0 obj << /Type /StructElem /P 633 0 R /P 271 0 R /Type /StructElem /K [ 100 101 ] >> /P 680 0 R 761 0 obj /K [ 350 0 R ] /Type /StructElem << /Pg 122 0 R 736 0 obj /Type /StructElem /P 467 0 R /P 645 0 R 9 0 obj /Pg 122 0 R >> /Pg 121 0 R >> /K [ 671 0 R ] >> Power supplies and certain built-in parts (like cooling fans) are under lifetime warranty service. /Pg 122 0 R Unlink single or multiple items at one time by checking the box below the "Unlink" column.
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